Privacy Policy
1. Introduction
FTEG Technology Sdn. Bhd. ("FTEG", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, or use our digital platforms, applications, and related services.
2. Information We Collect
Depending on how you interact with our services, we may collect:
- Personal Information: Name, email address, phone number, and other information you voluntarily provide.
- Business Information: Company name, business contact details, and project-related information.
- Technical Information: IP address, browser type, device information, and website usage data.
- Communication Information: Messages, enquiries, and communication records through email, WhatsApp, or other communication channels.
- Verification Information: Phone numbers and verification-related information used for authentication and account security.
3. How We Use Your Information
We may use your information to:
- Provide and maintain our products and services.
- Respond to enquiries and customer support requests.
- Process account registration and authentication.
- Send One-Time Passwords (OTPs), verification codes, and service-related notifications.
- Communicate project updates and important service information.
- Improve website functionality, system performance, and user experience.
- Maintain system security and prevent unauthorized access.
- Comply with applicable legal and regulatory requirements.
4. WhatsApp Business API Communications
We may use the WhatsApp Business Platform provided by Meta to send account verification codes, authentication messages, service notifications, and customer support communications.
When using WhatsApp communication services, your phone number and relevant message information may be processed through Meta's WhatsApp Business Platform to facilitate message delivery.
We use WhatsApp messaging for legitimate business purposes and in accordance with applicable messaging policies and consent requirements.
5. Sharing of Information
We may share relevant personal information with authorized service providers and technology partners where necessary to deliver our services, including hosting providers, communication platforms, and system infrastructure providers.
We do not sell personal information to third parties.
We may also disclose information where required by applicable law or lawful requests from relevant authorities.
6. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, meet contractual obligations, resolve disputes, or comply with applicable legal requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymize it.
8. Your Rights
Subject to applicable laws, you may request to:
- Access personal information we hold about you.
- Correct inaccurate or outdated information.
- Withdraw consent where applicable.
- Request deletion of personal information, subject to legal or contractual retention requirements.
To submit a privacy-related request, please contact us using the details below.
9. Third-Party Services
Our website and digital solutions may integrate with third-party services, including Meta WhatsApp Business Platform, hosting providers, and other technology platforms.
These third parties may process information according to their own privacy policies and applicable agreements.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.